Shipping policy
Shipping Policy
At HAY ROOTS, we embrace a conscious production model.
Each piece is made to order, helping us avoid overproduction while ensuring attention to detail and a more responsible approach to the environment.
✦ Order Processing
Once your order is placed, we begin processing it directly with our production partner.
This process typically takes between 5–10 business days, although many orders are completed sooner.
✦ Shipping
Once your order is ready, it will be shipped to the address provided at checkout.
Estimated shipping times:
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Spain: 2–5 business days
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Europe: 3–7 business days
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International: 5–10 business days
You will receive a confirmation email with tracking information once your order has been dispatched.
✦ Estimated Delivery Time
The total estimated delivery time includes:
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Order processing: 5–10 business days
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Shipping: depending on destination
👉 In most cases, orders arrive within approximately 20–25 business days, often sooner.
✦ Important
As all products are made to order:
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We do not hold ready-to-ship inventory
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Each purchase initiates the production and fulfillment process
We truly appreciate your patience and support for an independent brand committed to more responsible production practices. 💛
✦ Delays
While we do our best to meet the estimated timelines above, delays may occasionally occur due to circumstances beyond our control, including:
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High demand
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Logistics and carrier delays
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Customs processing (for international shipments)
Should this happen, we will keep you informed throughout the process.
✦ Shipping Address
Customers are responsible for ensuring that the shipping address provided is accurate and complete.
HAY ROOTS cannot be held responsible for orders lost due to incorrect or incomplete address information.
✦ Contact
If you have any questions regarding your order, please contact us at: